Cancellation Policy

We are wholeheartedly dedicated to you and your furries when you book our services and will turn away any other service requests that would not work with yours. But we are also aware that poop happens, and we are ok with it. So we are keeping our cancellation policy plain and simple (and quite fair):

  • Cancellations before 5pm the day before: You get a full refund or full credit (your choice).

  • Cancellations after 5pm the day before: You get a 50% refund or credit (your choice) on Hugs Hotel (boarding) reservations of 3 or more consecutive days, and no refund or credit on all other reservations.

  • No-shows and cancellations after the scheduled time of service: No refund or credit.

*Cancellation credits are valid for 6 months following cancellation.

**All services are to be prepaid in full at the time of booking . BUTTONNOSES reserves the right to cancel services on unpaid invoices.